Cancellation & Refund Policy
How cancellations, refunds and rental deposits work for InstantCare care services and medical equipment.
Home care services
- You can cancel a booked shift free of charge if you tell us before the caregiver leaves for your home.
- For ongoing care, you can stop the service at any time; charges apply only for days or shifts already provided.
- Advance payments for days not used are refunded to the original payment method.
Medical equipment on rent
- The refundable deposit is returned after the equipment is picked up and checked.
- Rent is charged for the period the equipment was with you. Unused paid rent is refunded on early return as per the plan you chose.
- Pickup is free.
Medical equipment purchased
- New items can be returned if unused, in original packaging, and reported within 7 days of delivery.
- Faulty or damaged items are replaced or refunded after inspection.
- For hygiene reasons, used personal-care items (such as masks, diapers and similar consumables) cannot be returned.
Lab tests at home
You can cancel before the sample is collected for a full refund.
How refunds are paid
Approved refunds are processed to the original payment method, usually within 7 working days. Bank timelines may add a few days.
Contact
Write to support@instantcare.in or call +91 89489 89353 with your name and order details.
Need help with your parent's care in Mumbai?
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